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I am submitting this complaint regarding a mobile money transfer that appears to have been deducted from my MTN Mobile Money account without the recipient receiving the funds. On 14 October 2026, I attempted to transfer GHS 350.00 to another mobile money user. I received a transaction notification indicating that the transfer had been processed, and the amount was deducted from my account. However, the intended recipient has confirmed that the funds have not been credited to their account. This situation has caused concern because I cannot confirm the current status or location of the money. I request that MTN Ghana investigate the transaction, trace the funds and provide a clear explanation of what happened. Requested action Trace the GHS 350.00 transfer using the transaction reference. Confirm whether the transfer was completed, is pending or failed. If the transaction failed, reverse or refund the amount as appropriate. If the transaction was completed, provide confirmation through the appropriate secure channels. Provide a complaint reference and an update on the investigation. Supporting evidence Evidence 1: Screenshot of the sender's transaction confirmation. Evidence 2: Screenshot of the sender's transaction history showing the debit. Evidence 3: Recipient's transaction history, with their consent, showing that the funds were not received. Evidence 4: Previous customer-service correspondence, if available.

I was scammed and reported the mobile money fraud to the Tema Community 1 MTN office. Gave the details of the scammer but they said nothing could be done about it

Was left unattended to by medical staff when I was wheeled to the hospital.

I am raising a complaint about the poor condition of roads in the Mataheko community. The deteriorating road surface, including potholes and uneven sections, creates difficulties for motorists, commercial drivers, pedestrians, and residents who depend on these roads daily. These conditions can increase vehicle maintenance costs, contribute to traffic congestion, and expose road users to potential accidents, especially during heavy rainfall. Poor road conditions can also affect access to homes, businesses, schools, and essential services. I request that the responsible authorities conduct a physical inspection of the affected road, assess and repair potholes, damaged road surfaces, and associated drainage problems where identified. I also request information about any planned rehabilitation or maintenance works, and the installation of temporary warning signs or other appropriate safety measures if necessary. Additionally, I would like residents to be provided with an update on the proposed actions and expected timeline.

I am submitting a complaint regarding a reduction in my prepaid electricity balance with Electricity Company of Ghana. After purchasing prepaid electricity credit for my household, I noticed the balance decreased more quickly than expected. This has raised concerns about meter readings, electricity consumption records, or potential deductions. I am requesting an investigation into this discrepancy, verification of the meter number and readings, a written explanation of any unusual consumption, and a meter inspection if a fault is suspected. Additionally, I would like a correction or refund for any incorrectly charged amounts. I have provided supporting evidence including photographs of the meter, purchase receipts, and current credit display.

There have been ongoing instances of poor network service in parts of the region. Please investigate the cause of these network issues.